Terms and Conditions
By booking a lesson, program, or event with Jack Cox Tennis, you agree to the terms outlined below. These terms ensure a smooth experience for all players, families, and coaches, and help us deliver safe, consistent, and high-quality tennis services.
Bookings & Payments
All bookings must be made online and paid in full at the time of booking.
Bookings are not confirmed until payment is received.
Term-based programs (e.g. Junior Squads, Hot Shots) must be paid upfront for the full term.
6 Love Events may require a deposit or part payment to secure your date. Payment terms will be outlined in your event confirmation.
Cancellations & Refunds
Private Lessons
Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may be charged in full.
We will do our best to reschedule within the same week where possible.
Group Classes & Squads
Missed group classes cannot be refunded, rescheduled, or transferred.
If a class is cancelled due to low numbers, a makeup session or credit may be offered.
Events
Event cancellations and refund policies will be outlined in your event agreement.
Wet Weather & Unexpected Disruptions
In the event of rain or unsafe weather, we will notify you at least 30 minutes prior to your scheduled session.
Private lessons will be rescheduled or credited.
Group classes may be rescheduled or credited at our discretion.
Full details are available in our Wet Weather Policy.
Late Arrivals & No-Shows
All sessions will finish at the scheduled time, regardless of when the player arrives.
If a player is more than 15 minutes late, the session may be considered a no-show and forfeited without refund.
Behaviour & Code of Conduct
All players are expected to treat coaches, staff, and other players with respect.
Disruptive or unsafe behaviour may result in immediate removal from the session without refund.
Parents/guardians are responsible for supervising children outside of coaching hours.
Coach Availability
While we aim for consistency, we reserve the right to substitute coaches if needed.
All coaches are fully qualified and trained under the Jack Cox Tennis coaching framework.
Media Use
From time to time, we may take photos or short videos during lessons or events for promotional use. If you do not wish to be included, please let us know in writing before your session.
Limitation of Liability
Participation in tennis involves physical activity and inherent risk. By booking a session, you accept these risks and release Jack Cox Tennis from any liability for injury, loss, or damage sustained during participation.
All reasonable care will be taken to ensure player safety.
Privacy
We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how your data is collected, stored, and used.
Updates to These Terms
Jack Cox Tennis reserves the right to update these Terms & Conditions at any time. The most current version will always be available on our website.
If you have any questions about these Terms & Conditions, please get in touch: