Privacy Policy

At Jack Cox Tennis, your privacy matters to us. This policy outlines how we collect, use, store, and protect your personal information when you interact with our website, book a session, or contact us directly.

What We Collect

We may collect the following information when you interact with us:

  • Your name, email address, and phone number

  • Booking details such as lesson type, location, and preferred times

  • Payment details (processed securely via third-party platforms)

  • Any additional information you provide through forms, emails, or conversations

Why We Collect It

We collect this information so we can:

  • Manage your bookings and communicate about sessions

  • Deliver coaching services tailored to your needs

  • Send you updates, reminders, or changes to schedules

  • Respond to enquiries or feedback

  • Meet any legal or administrative obligations

How We Store Your Information

Your personal data is stored securely using trusted third-party platforms (e.g. scheduling and payment systems). We take reasonable steps to protect your information from misuse, unauthorised access, or disclosure.

Sharing Your Information

We never sell or share your personal data with third parties for marketing purposes. Your information will only be shared:

  • With trusted service providers (e.g. booking/payment platforms) as required to deliver our services

  • If legally required to do so

Marketing & Communications

If you’ve opted in, we may occasionally send you updates about new programs, events, or schedule changes. You can unsubscribe from these communications at any time using the link in our emails or by contacting us directly.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Withdraw your consent for marketing communications

  • Request deletion of your data (subject to legal or operational requirements)

Website & Cookies

Our website may use cookies or similar technologies to improve user experience and collect basic analytics data (e.g. website traffic, session duration). This data is anonymised and not used to identify you personally.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our services, you agree to the terms outlined here.

If you have any questions about this Privacy Policy or how your information is handled, please contact:
jack@northernriverstennis.com